1. General Provisions
These Terms of Service govern the use of our website, all orders, transactions, and after-sales services between HanGu International Limited and all global customers. By browsing our website, placing orders, and purchasing products, you confirm that you have fully read, understood, and agreed to abide by all the terms and regulations listed below. All services provided by our company are based on these standardized terms, which are legally binding on both parties of the transaction.
2. Company Qualification & Service Scope
HanGu International Limited is officially registered in Hong Kong, China. Our core team has three years of professional foreign trade and cross-border operation experience. We own an independent production factory in Ningbo, Zhejiang Province, with a stable monthly production capacity of 200,000 pairs of slippers, realizing independent product research and development, production and quality inspection. Meanwhile, we hold official sales authorization for Mengshi Zhijia brand products, which have long been supplied to major domestic supermarket chains including RT-Mart and Pandonglai, with reliable and market-verified product quality. All products are shipped from our standardized warehouse in Shenzhen, providing stable global delivery services covering most regions worldwide.
3. Order Processing Rules
All orders will be processed within 3 to 5 business days after successful payment confirmation. Orders placed on weekends, statutory holidays or special rest days will be processed sequentially on the next working day. We strictly check product quality, packaging and order information before shipment to ensure that customers receive complete and intact products. For bulk orders and customized orders, we will complete processing and delivery according to the agreed cycle after confirming customer requirements.
4. Logistics & Delivery Specifications
We provide two official cross-border logistics solutions shipped directly from Shenzhen warehouse. UPS Express delivery takes 5 to 9 business days, and China Post delivery takes 10 to 15 business days. The overall delivery time is subject to business days, excluding holidays and abnormal delay periods. Normal delivery delays may be caused by customs clearance inspection, local postal service efficiency, bad weather and other objective uncontrollable factors. We provide full order tracking services for all shipments, and customers can query the real-time logistics status through the official carrier website at any time.
5. Payment Rules
All product prices displayed on the website do not include international import duties, customs clearance fees and local taxes of the destination country. All related tax and fee expenses incurred during cross-border transportation and customs clearance shall be borne by the customer. We support mainstream global payment methods, and all payments are officially and securely processed. After the payment is completed, the order cannot be modified or cancelled at will. If you need to adjust the order, you must contact customer service for confirmation.
6. Return & After-Sales Rules
We implement a 14-day return policy for global customers. Customers can apply for a return within 14 days after receiving the goods. All returned products must be kept in original unused condition, with complete original tags and intact original packaging, and customers need to provide valid purchase vouchers. Returns due to personal reasons such as inappropriate size and dislike of style shall be borne by the customer for return shipping fees and related taxes. If the product has quality problems, damage or wrong delivery caused by our company, we will bear the reasonable return shipping cost and provide refund or re-delivery services. We do not accept returns of perishable goods, customized products, personal care products, hazardous materials and promotional gifts. For EU customers, they enjoy a 14-day no-reason return cooling-off period on the premise of ensuring product integrity.
7. Dispute Handling Mechanism
In case of any order dispute, logistics dispute or after-sales dispute, customers shall take the initiative to contact our official customer service to solve the problem. If customers claim that the goods are damaged, defective or missing, they shall provide valid photos and complete unboxing videos as evidence. For parcels with logistics display delivered but not received, we will initiate an official carrier investigation, and the investigation cycle is 2 to 4 weeks. We will record the whole process of unpacking and inspecting returned goods. For returned goods with wearing traces, stains and missing tags, we have the right to reject the refund application. Customers shall not initiate payment disputes or chargebacks without prior communication. We will resolve all disputes through friendly negotiation on the premise of abiding by national laws and platform rules.
8. Refund Processing Rules
After we receive and inspect the returned goods and confirm that they meet the return conditions, we will notify the customer of the refund approval result within a valid time. All approved refunds will be returned through the original payment channel within 10 business days. The arrival time of the final refund shall be subject to the processing cycle of the customer's bank or payment institution. If the refund is not received 15 business days after the refund is approved, customers can contact our customer service to check the progress.
9. Revision & Interpretation Clause
We reserve the right to revise and update these service terms according to business adjustments and policy requirements. The updated terms will take effect immediately after being published on the official website. If individual clauses conflict with the mandatory laws and regulations of the customer's region, the local legal provisions shall prevail, and the validity of other clauses will not be affected.
10. Contact Information
HANGU INTERNATIONAL LIMITED Address: RM D13, 12/F, Tungtex Bldg, No.203 Wai Yip St, Kwun Tong, Hong Kong Business Registration No.: 81202051 Email: zhiouzhou0508@gmail.com Tel / WhatsApp: +8619522413941 Business Hours: Mon–Fri 9:00–18:00 (GMT+8) We reply within 24 business hours.