Refund Policy

We offer a 14-day return policy, which means you may request a return within 14 days after receiving your items.

To be eligible for return, your goods must be in the same condition as received, unworn and unused, with tags attached and kept in original packaging. You will also need to provide your receipt or proof of purchase.

To initiate a return, please contact us at zhiouzhou0508@gmail.com. You can also check the customer service number by clicking on the contact us page. Please note that returned items must be sent to the following address: [Room 101, Building A13, Phase 2, Fuqiao No.3 Industrial Zone, Bao’an District, Shenzhen City, Guangdong Province]

If your return request is approved, we will send you a return shipping label together with instructions on how and where to send your package. We do not accept items sent back to us without prior return application.

Please feel free to contact us at zhiouzhou0508@gmail.com anytime if you have questions regarding returns.

Please inspect your order upon receipt. If items are defective, damaged or incorrect, kindly contact us immediately so we can assess and resolve the issue.

Certain categories of goods cannot be returned, including perishable goods (such as food, flowers or plants), custom-made products (special orders or personalized items) and personal care products (beauty goods). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific product.

We apologize that promotional items and gift cards are non-returnable.

The fastest way to get the item you want is to return your current product, and place a new order once your return is accepted.

Notwithstanding the above provisions, if goods are shipped to the European Union, you have the right to cancel your order or return the items within 14 days without giving a reason. As stated above, items must be unused, unworn, with original tags and packaging intact. Proof of purchase or receipt is required.

In the event of any return, refund or delivery dispute, the buyer shall provide valid supporting evidence upon our request.

If the buyer claims items are damaged, defective, incorrect or missing: clear photos or complete unboxing video showing outer packaging, product, tags and shipping label must be submitted. Without valid evidence, we reserve the right to reject the refund request.

If the tracking shows delivered but buyer states non-receipt: we will launch an investigation with the carrier. Investigation normally takes 2–4 weeks. Refund or re-shipment will not be approved before carrier investigation conclusion.

After we receive returned parcels, we will record the whole unpacking inspection by video. If returned goods show signs of wear, stains, missing tags, damaged original packaging, we are entitled to reject the return and refund. The item may be sent back at buyer’s cost.

For personal reason returns (change of mind, unsuitable size), return shipping fees, destination import duties, customs clearance charges and related taxes shall be borne by the buyer.

If the return is caused by our fault (defective, wrong item shipped), we will cover reasonable return shipping cost.

Buyer agrees to contact our customer service first before filing chargeback, PayPal dispute or any payment complaint. We will try our best to resolve issues through communication.

If a buyer initiates chargeback/dispute without prior communication, we will submit full evidence including order records, policy page screenshot, email correspondence, logistics tracking and inspection videos to defend the case.

This return policy shall not override mandatory consumer protection laws applicable to your region, including the EU 14-day cooling-off period. If any clause conflicts with local mandatory law, the local law shall prevail.

We will notify you once we receive and inspect your returned goods to inform you whether your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may also require additional time to process and post the refund.

If you have not received your refund 15 business days after we approve your return, please reach out to us at zhiouzhou0508@gmail.com.