Shipping Policy

HANGU INTERNATIONAL – Shipping Policy


1. Warehouse & Shipping Location


Our warehouse and shipping location is 101, Building A13, Phase II, Fuqiao Third Industrial Zone, Bao'an District, Shenzhen

2. Order Processing

We will start processing your order within 3–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You may request a return within 14 calendar days after you receive the parcel. Delivery normally takes 7–15 business days, delivery delays may happen due to customs clearance, weather or local postal services.

3. Delivery Time


We offer the following shipping services from Shenzhen:

  • UPS Express: 5–9 business days
  • China Post: 10–15 business days
  • FedExFive-day delivery
Order Processing: within (1–3) business days after payment.
Delivery Time:
  • Europe: (7–15) business days
  • United States: (7–15) business days
  • Rest of world: (10–20) business days
Carrier & Tracking: shipped via (china post); a tracking number is emailed
once dispatched — track at 
Shipping Cost:Starting at 25$
The shipping cost varies depending on the shipping method you choose
Delivery times may vary due to customs clearance, local postal services, holidays, weather conditions, or other factors beyond our control.
Based on past shipping records, there's a possibility your order could arrive early

 


4. Shipping Coverage


We currently ship from Shenzhen to the US, Canada, Australia, and EU countries. We may not be able to provide delivery services to other regions, so please consult customer service before purchasing

Remote areas may require longer delivery time or additional shipping fees. If your address cannot be selected at checkout, please contact our customer service for assistance.

5. Customs Duties & Import Taxes


International orders may be subject to customs duties, import taxes, or local charges.

These charges are not included in the product price or shipping cost. Please check your local customs policy before placing an order.

6. Lost or Damaged Packages


If your package arrives damaged, please contact us within 7 days after receipt and provide photos of the damaged items and original packaging.

If the tracking shows delivered but you have not received your package, please contact us for assistance.

7. Contact Us


For shipping-related inquiries, please email us at zhiouzhou0508@gmail.com.

We will reply within 24–48 hours.