Frequently Asked Questions
1. How do I choose the right size?
Please check the size chart on the product page before placing your order. Sizing standards differ between slippers and yoga apparel. If you prefer a looser fit, we recommend ordering one size up.
2. What payment methods are accepted?
We support secure online payments including credit cards and PayPal. All payment information is encrypted and protected.
3. How long will it take to ship and deliver my order?
Orders will be processed and shipped within 1–3 business days. Standard delivery takes 7–15 business days, and expedited delivery takes 3–7 business days. Delays may occur due to customs clearance, weather conditions or local postal services.
4. Can I track my shipment?
Once your order is shipped, we will send you an email with the tracking number and tracking link. You may check your package status online anytime.
5. What is your return policy?
Returns can be requested within 30 days after delivery. Items must be unused, clean and kept in original packaging. Return shipping fees for personal reasons are borne by the buyer. We will cover shipping costs for damaged, defective or incorrectly shipped items.
6. Do I need to pay customs duties or import taxes?
International orders may incur import taxes charged by the destination customs authority. These fees are not included in the product price or shipping cost and shall be paid by the buyer.
7. How to care for yoga wear and slippers?
Yoga apparel: Machine wash in cold water. Do not bleach. Hang to dry to extend service life.
Slippers: Spot clean or hand wash. Avoid long-time soaking to prevent deformation.
8. Tracking shows delivered, but I have not received my package
Please check with your neighbours, mailbox or parcel locker first. If you still cannot locate the package, contact customer service within 7 days. We will help launch an investigation with the carrier.
9. Can I modify or cancel my order after payment?
Modification or cancellation is only available before shipment. Once the package has been dispatched, changes or cancellations are not possible. Please contact our customer service promptly if you need adjustments.
10. How can I contact customer service?
Customer service email: zhiouzhou0508@gmail.com. You may also reach us via WhatsApp: +86 195 2241 3941. We reply within 24–48 hours on business days.